How can I contact BetMGM customer service?

In Ontario, contact BetMGM around the clock by e-mail, mobile portal (chat feature is included) or phone.

Use the mobile portal if you want to contact support through chat.


How do I contact BetMGM about a problem?

In Ontario, you can choose e-mail, the mobile portal or phone. Support is available around the clock, so your choice of channel does not depend on the time of day.

Contact channelOpening hours in Ontario
E-mailAround the clock
Mobile portal, including chatAround the clock
PhoneAround the clock

If your question concerns taking money out, the withdrawal guide covers that next step.

To contact this independent guide rather than the operator, use Contact BetMGM Field Guide.


Help with gambling

  • Jeu : aide et référence (Quebec) (telephone 1 800 461-0140)
  • Gambling Support BC (British Columbia) (telephone 1-888-795-6111)
  • BetGuard (Ontario) (telephone 1-833-776-7171)
  • AGLC Self-Exclusion Program (Alberta) (telephone 1-844-468-8034)
  • Responsible Gambling Council
  • ConnexOntario (telephone 1-866-531-2600)

Photo of Paul Lamford

Author: Paul Lamford

Casino Games Author and Designer · Author

Paul Lamford writes books on casino games and gambling and works on game design.

Updated See the full profileHow we check pages

Questions about contacting BetMGM support

Which contact channels can I use in Canada?

In Ontario, BetMGM support is available by e-mail, mobile portal (including chat) and phone.

Where can I access chat?

Chat is included in the mobile portal.

Can I contact support by phone in Ontario?

Yes. Phone is one of the support channels available in Ontario.

Is Ontario support available overnight?

Yes. Support hours in Ontario are around the clock.

Can I e-mail instead of using chat?

Yes. E-mail is an available support channel in Ontario.

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